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If you have a question about our services which is not covered on this website, please contact us, we'll be happy to help.

Questions:

Answers:

  • Who regulates practice within the home?
    The home is regulated by CSCI (The Commission For Social Care Inspection.) CSCI carry out a spot inspection every year and publish a report on all areas of the home. A copy of our latest report can be obtained by contacting our CSCI inspection office in Ealing. The telephone number is: 020 8280 0347. 
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  • How do you ensure that you provide a quality service?
    We have many tools for formally measuring the quality of service within the home; We hold regular reviews of policy and procedure, undertake a periodic internal inspection process, liaise with other services to seek new ideas and feedback and provide extensive and thorough training for our staff team.
    We actively invite feedback from our service users and their relatives with regular meetings, questionnaires and reviews. 
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  • How long does the application process take?
    The application process can be as quick as a few weeks, or be lengthier if funding has to be sought.
    The home will carry out a thorough assessment to establish whether the service users needs can be met within the home. The assessment process is not prescribed, but rather adapts according to the needs of the client within a framework of best practice.   
    The application process is managed by our Contracts Manager, who will liaise with the funding authority to ensure that the process is as speedy and effective as possible. You can find an application form within this site.
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  • How old are the service users in the home?
    The home is registered to take clients from 18 years of age. Our current service user group ranges from 24 to 40 years. 
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  • Are your service users supported to access any additional professional services?
    The home actively seeks to support service users in all areas of their life. We endeavour to work imaginatively with our service users to seek the best and most appropriate recourses available.
    Some examples of additional recourses that we have supported access to : Language night school, physiotherapy, private maths tuition, personal fitness training, Dietician, chess tournaments.
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  • What is the cost of a placement at the home?
    Placement costs are variable, depending on the need of the client and the level of support required. A scale of costs can be sought by contacting our contracts manager. The telephone number is: 01895 619700.
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The Residence > FAQs
The Old Vicarage - Feedback
We are very satisfied with the provision of care that is being received. The staff are always helpful and patient.

Parent of resident at The Old Vicarage