At the Old vicarage we afford great consideration to the provision of service through planning, implementation and review. Receiving the views of residents, parents, carers and professionals are invaluable within this process.
Please find below a selection of (unsolicited) comments. Anonymity has been preserved to retain individual privacy.
Feedback from parents:
Contact between myself and the staff is good, I feel that the staff treat my son as a ‘person’ rather than someone with a disability.
Just like to say a massive Thank You for everything you have done to help………. Sorting out his finances is a major weight off our minds and is a big step for him towards understanding how to manage his life. We all really appreciate your intervention, concern and help.
This is a successful placement for my son because of the continuity of staff
and the consistently high standard of involvement from his key worker.
My sons needs are very well understood, we feel supported and listened to as parents. An excellent service.
We are very satisfied with the provision of care that is being received. The staff are always helpful and patient.
Professional feedback:
Advocacy within the home for the service users is excellent.
Feedback from residents:
When I moved to the home I was pleasantly surprised.
I enjoy participating in activities that are on offer, like going to the pub. If I have different ideas of what activity I would like to do, staff help me to organize it.
I feel very settled in the home. I like the activities that we do. I like how much of a say I get in things. The staff always listen.
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