| Who regulates practice within the home? |
| The home is regulated by CQC (The Care Quality Commission ) whom inspect all services and give them a star rating based on the standards met. Please visit http://www.csci.org.uk to find out more about CQC and to see our latest inspection report. |
| How do you ensure that you provide a quality service? |
| We have many tools for formally measuring the quality of service within the home;
We hold regular reviews of policy and procedure, undertake a periodic internal
inspection process, liaise with other services to seek new ideas and feedback
and provide extensive and thorough training for our staff team.
We actively invite feedback from our service users and their relatives with regular
meetings, questionnaires and reviews. |
| How long does the application process take? |
| There is no time limit to the application process due to liaison on assessment with applicants, parents/carers and other professionals. The home will carry out a thorough assessment to establish whether the service users needs can be met within the home. The assessment process is not prescribed, but rather adapts according to the needs of the client within a framework of best practice. The application process is managed by the registered manager, who will liaise with the funding authority to ensure that the process is as speedy and effective as possible. |
| How old are the service users in the home? |
| The home is registered to take clients from 18 years of age. |
| Are your service users supported to access any additional professional services? |
The home actively seeks to support service users in all areas of their life.
We endeavour to work imaginatively with our service users to seek the best and
most appropriate recourses available.
Some examples of additional recourses that
we have supported access to : Language night school, physiotherapy, private maths
tuition, personal fitness training, Dietician, chess tournaments. |
| What is the cost of a placement at the home? |
| Placement costs are variable, depending on the need of the client and the level of support required. This will be determined through the assessments process. |
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